Terms of Service

1. What Terra Lume is, and what it is not

Terra Lume offers Reiki and Biofield Tuning as complementary wellbeing practices, designed to support relaxation and rest.

They are not medical treatment. They are not intended to diagnose, treat, cure or prevent any medical condition or psychological disorder, and they are not a substitute for medical, psychological or other professional care. Frederica does not diagnose, does not assess health conditions, and will not comment on a diagnosis or advise you about medical treatment.

Nothing said in a session, in our communications, or on our website is medical advice. Please continue any treatment you are receiving and consult qualified health professionals as you need to. If you have a health concern, speak with your doctor.

Experiences vary from person to person. We do not promise any particular outcome, sensation or result from a session or a product.

2. Booking a session

Reiki. Reiki sessions are 60 minutes and are booked through our online calendar. Reiki is available in person at Eaglehawk Neck, in person at Nubeena, or by distance. Each has its own booking calendar, so the location you book is the location you attend, and the venue address is supplied when your booking is confirmed. You choose how to pay when you book (section 4).

Biofield Tuning practice sessions. These are complimentary practitioner-development practice sessions and are subject to the additional terms in section 8. They cannot be booked directly — a suitability screen comes first.

Confirmation. Your booking is confirmed when you receive our confirmation email. For Biofield Tuning practice sessions, a booking is only confirmed after your screening has been reviewed.

Booking details and consent. The Reiki booking form asks for the contact details, practical preferences and consent needed to arrange your session. Reiki is not subject to a health-screening or suitability gate. If you have practical questions before your appointment, contact Frederica directly.

Where you attend. Please check your confirmation for the location of your in-person session. If you need to change between locations, contact us and we will move your booking where the calendar allows.

3. Suitability, and our right to decline

You must give us complete and accurate information. We rely on it to keep you safe. The two services are gated differently.

Biofield Tuning practice sessions are screened before they are confirmed. You complete a suitability screen first, Frederica reads every response personally, and your place is not confirmed until she has. Some answers mean a practice session cannot go ahead at this stage, or that we would ask you to speak with your treating practitioner before it does. Terra Lume applies a deliberately cautious screening policy here while Frederica is training.

Reiki is not gated by a health screen. You book directly using the information and consent given in the booking form. If you have a practical question before your appointment, contact Frederica directly.

For either service we may decline a booking, or ask you to speak with your doctor or treating practitioner first. Being declined is not a judgement about you and carries no cost — if you have already paid, you receive a full refund.

Please tell us if anything material changes between booking and your session — a new diagnosis, a new medication, a recent injury, a pregnancy, or a hospital admission.

Age. Terra Lume sessions are available to people aged 18 and over. We do not provide Reiki or Biofield Tuning sessions to anyone under 18 through the public booking or suitability pathways.

4. Prices and payment

Reiki sessions are AUD $95 for 60 minutes. This is an introductory rate for Terra Lume’s first season of sessions.

Terra Lume is not registered for GST, so no GST is charged and prices contain no GST component.

In-person sessions — you choose how to pay when you book.

• Pay online now. We send you an invoice for $95, which you pay by card before your session.
• Cash at the appointment. You bring $95 in cash on the day.

We do not take card or EFT payments at the appointment. If you would rather pay by card, please choose to pay online when you book.

Distance sessions are paid by card online at the time of booking.

We never see or store your card details — card payments are handled by our payment provider.

Prices may change. The price that applies is the one shown at the time you book or order.

5. Cancelling, rescheduling and missed sessions — paid sessions

We ask for at least 24 hours’ notice to cancel or reschedule a paid session.

• 24 hours’ notice or more: reschedule or cancel at no charge. Anything you have already paid is refunded in full.
• Less than 24 hours’ notice: 50% of the session fee is charged.
• Not attending, without notice: the full session fee is charged.

If you chose to pay cash. Where a late-cancellation or missed-session fee would otherwise apply and no payment has been made, we will not issue a late-fee invoice. If you would like to book again, we may require payment online at the time of your next booking.

The room is booked and the time is held for you alone, which is what these terms reflect. If something unexpected happens — illness, an accident, a family emergency, the road closed — contact Frederica directly. These situations are handled case by case and with care, and the terms above are not applied rigidly to genuine misfortune.

If we cancel. If Frederica needs to cancel or reschedule your session, you may choose a full refund or another time, whichever you prefer.

Late arrival. If you arrive late, your session will still end at the scheduled time so the next booking is not affected, and the full fee applies. If you are running late, please let Frederica know.

6. During a session

You stay fully clothed for all sessions, of both kinds.

Touch. Reiki may involve light touch, or the practitioner’s hands held just above the body — your choice. Biofield Tuning may involve light touch and weighted tuning forks resting on the body, where you have consented to that on your screening form.

You can change your mind at any time. You may ask for no touch, ask to stop, or end the session entirely, at any point and without explaining why. Say so, and it stops. Ending a session early at your request does not entitle you to a refund of the session fee, except where a consumer guarantee applies (section 14).

Your responsibilities. Please arrive in a state fit to receive a session — not under the influence of alcohol or drugs that would affect your ability to consent or your safety. Please allow a few minutes at the end before you drive.

Our right to end a session. Frederica may end a session, and ask you to leave, if you behave in a way that is abusive, threatening, intoxicated, or otherwise unsafe or inappropriate. In that case no refund applies, except where the law requires one, and we may decline future bookings.

7. Distance sessions

Distance Reiki and distance Biofield Tuning are delivered at a time agreed with you in advance. There is no video call to attend. You set aside the same length of time and rest somewhere comfortable and private.

The cancellation terms in section 5 apply to paid distance sessions in the same way.

Recording. Distance Biofield Tuning sessions are audio-recorded and the recording is sent to you afterwards, where you have consented on your screening form. Reiki sessions are not recorded, and no session is video-recorded. You may withdraw consent to recording before the session, and the session will go ahead without one.

The recording is provided for your personal use. Please do not publish it or share it publicly.

What we need from you. A quiet place, a reliable email address, and being available at the agreed time. If you are not available, section 5 applies.

8. Biofield Tuning practice sessions

Terra Lume is offering twenty complimentary Biofield Tuning practitioner-development practice sessions as part of Frederica’s training through BioSona. The following terms apply to them in addition to, and where inconsistent in place of, the rest of these Terms.

• They are practitioner-development practice sessions, not a paid professional service. Frederica is training and does not hold, and does not represent herself as holding, certification as a Biofield Tuning practitioner.
• There is no fee, no contribution is requested, and there is no obligation to book anything afterwards.
• A suitability screen comes first. Your place is not confirmed until it has been reviewed, and some responses mean a practice session cannot go ahead at this stage.
• We ask for honest feedback afterwards. That is what makes them useful as training. Giving feedback is not a condition of the session, and you may decline.
• A testimonial is entirely separate and entirely optional. Nothing you say is ever published without your written permission and your recorded preference for how you are identified.
• Cancellation: please give 24 hours’ notice where you can, so the place can go to the next person. No fee applies — it is a courtesy, not a penalty. A missed session releases the place.
• Paid Biofield Tuning is not offered by Terra Lume at this stage, and no date for it is promised.

Section 6 applies to practice sessions in full, including your right to stop at any time.

9. Gift vouchers

Where Terra Lume sells gift vouchers:

• a voucher is valid for at least three years from the date it is bought, as Australian Consumer Law requires, and the expiry date is shown on it;
• no fee is charged for buying, holding or redeeming a voucher;
• vouchers are redeemable for Terra Lume sessions or products, are not redeemable for cash, and are not reloadable;
• a voucher may be used by someone other than the buyer;
• the person redeeming a voucher must still complete the screening or booking form required for that service, and is subject to section 3 — if a session cannot safely go ahead, the voucher is not consumed and remains valid;
• a partly used voucher keeps its remaining value until it expires; and
• if a voucher is lost, contact us — we will do what we reasonably can from our records.

Vouchers are not refundable except where a consumer guarantee applies (section 14).

10. Digital products

Where Terra Lume sells or gives away digital products — guides, audio, workbooks and similar:

• you get a personal, non-transferable licence to use the product for your own personal, non-commercial use;
• you may not resell, redistribute, republish or share it, or use it in your own teaching or practice, without our written permission;
• Terra Lume retains all intellectual property in the product;
• delivery is by download link or access grant, usually immediately and in any case within a reasonable time — if it does not arrive, contact us and we will fix it; and
• because a digital product is delivered immediately and cannot be returned, we do not offer change-of-mind refunds. Your rights under the consumer guarantees are unaffected (section 14): if a product is faulty, not as described, or does not do what we said it would, you are entitled to a remedy.

Digital products are for general wellbeing and relaxation. They are not medical advice, not a treatment, and not a substitute for professional care.

11. Physical products

Where Terra Lume sells physical products, including botanical bath and foot soaks:

• Soaks are cosmetic products, not therapeutic goods. They are made to complement the experience of rest. They make no therapeutic claims and are not intended to treat any condition.
• Ingredients are listed on every label. Please read them before use, particularly if you have any allergy or sensitivity. Products are hand-blended in small batches in a home studio, not a certified allergen-free facility. If you have a reaction, stop using the product and seek medical advice.
• Keep out of reach of children. For external use only. Do not use on broken skin.
• Products are hand-made and small variations in colour, scent and botanical content between batches are normal and are not a fault.
• Prices are shown at the time of order and are in Australian dollars, with no GST.
• Where we post an order, delivery timeframes are estimates and are not guaranteed. Risk passes to you on delivery. If something arrives damaged or does not arrive, contact us within a reasonable time and we will replace it or refund it.
• We do not offer change-of-mind refunds on opened products, for hygiene reasons. Unopened products may be returned within 14 days in resaleable condition, at your cost. Your rights under the consumer guarantees are unaffected (section 14).

12. Our email list

We only email you marketing if you have asked us to. Every marketing email says it comes from Terra Lume and includes a working unsubscribe link, and you can also unsubscribe by emailing us. This is separate from the transactional messages about a session you have booked, which are part of delivering the service. See our Privacy Policy for detail.

13. Website

You may use terralume.com.au for your own personal, non-commercial purposes.

All content on the site — text, images, design, logotype and materials — belongs to Terra Lume or is used with permission, and may not be copied, reproduced or republished without our written permission. “Terra Lume” and the Terra Lume logotype are our marks.

We try to keep the site accurate and available, but we do not guarantee it will be uninterrupted, error-free, or free of anything harmful. The site may link to other websites; we are not responsible for their content or their privacy practices.

14. Your rights under Australian Consumer Law

Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law that cannot lawfully be excluded, restricted or modified.

Among other things, our services come with guarantees that they will be provided with due care and skill, will be fit for any purpose we agree with you, and will be supplied within a reasonable time. Our goods come with guarantees that they will be of acceptable quality and match their description.

If a service or product fails to meet a consumer guarantee, you are entitled to a remedy. For a major failure you may cancel and get a refund, or seek compensation for any drop in value. For a failure that is not major, you are entitled to have the problem fixed within a reasonable time, and if that does not happen, to cancel and get a refund. You may also be entitled to compensation for reasonably foreseeable loss or damage.

To the extent the law allows — and only to that extent — Terra Lume’s liability for a failure to comply with a consumer guarantee is limited to resupplying the service, or refunding what you paid for it.

Where the law allows us to limit liability, we exclude liability for indirect or consequential loss. Nothing in this section limits liability for death or personal injury caused by our negligence, or for fraud, where the law does not permit that limitation.

15. Complaints

If something has gone wrong, please tell Frederica directly: energy@terralume.com.au. We will acknowledge your complaint within 5 business days and respond substantively within 30 days.

Privacy complaints are handled under our Privacy Policy, which also explains how to escalate to the Office of the Australian Information Commissioner.

If we cannot resolve a consumer complaint between us, you can contact Consumer Affairs and Fair Trading Tasmania, or the Australian Competition and Consumer Commission.

16. Privacy

How we handle your personal and health information is set out in our Privacy Policy at terralume.com.au/privacy, which forms part of these Terms.

17. Changes to these Terms

We may update these Terms. The current version is always at terralume.com.au/terms, with its version number and date. The Terms that apply to your booking are the ones current when you book.

18. General

Terra Lume is the business name of Frederica Dillon, sole trader, ABN 46 048 234 630. These Terms are an agreement between you and her, and you can reach us at energy@terralume.com.au.

These Terms are governed by the laws of Tasmania, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of that state.

If any part of these Terms is found to be unenforceable, the rest continues to apply.

These Terms, together with our Privacy Policy and the information given on our booking and screening forms, are the whole agreement between us about the services you book.